Payment Policy

Overview

Welcome to zimasya.com.au (referred to as "we", "us", or "our"). We are committed to transparent pricing, secure payment processing and compliance with the Australian Consumer Law (ACL).

This Payment Policy explains how pricing, promotions, payment methods, shipping charges and refunds are handled when you purchase from us.

Section 1 - Pricing

All product prices displayed on zimasya.com.au are shown in Australian dollars (AUD) and include goods and services tax (GST), unless clearly stated otherwise. Shipping charges are not included in the displayed product price. After you enter a valid Australian delivery address, any applicable shipping charge will be calculated and shown at checkout before payment is completed. The final payable amount, including any applicable shipping charges and discounts, will be clearly displayed at checkout before you place your order.

1.1 Price Changes: Prices may change from time to time due to supply conditions, freight costs or promotional campaigns. The price applicable to your order is the price displayed at checkout when the order is placed. Later price changes will not affect confirmed orders.

1.2 Pricing Errors: In rare cases, an obvious pricing error may occur due to a technical or administrative issue. If an order is affected, we may contact you to explain the error and provide available options, or cancel the affected order and promptly refund any amount paid. Nothing in this clause limits any rights or remedies available under the Australian Consumer Law.

Section 2 - Shipping Costs

Shipping charges are calculated based on product weight, dimensions, quantity, delivery postcode, freight requirements and delivery distance.

The applicable delivery charge will be calculated and displayed at checkout after the customer enters a valid Australian delivery address and before payment is completed.

Delivery charges and estimated delivery timeframes may vary between metropolitan, regional and remote locations due to freight distance, carrier operating costs, delivery postcode and local delivery arrangements.

All delivery charges are shown in Australian dollars (AUD) and include GST where applicable.

Standard delivery charges do not include optional White-Glove Premium Service, indoor placement, assembly, tailgate lift service, forklift unloading, special-access services, redelivery, storage or other optional delivery services.

Where an additional service or charge applies, we will provide a quote or written confirmation before arranging that service. No optional additional charge will be added without the customer’s prior approval.

Section 3 - Payment Methods

3.1 Online Payments: We accept American Express, Apple Pay, Google Pay, Mastercard, Shop Pay, UnionPay, Jcb and Visa.

3.2 Payment Authorisation: You confirm that you are authorised to use the selected payment method and that all payment details provided are accurate.

Section 4 - Bank Transfer

If you wish to pay via bank transfer, please contact our customer support team via email: support@zimasya.com.au

Section 5 - Discount Codes and Promotions

5.1 Using a Discount Code: Discount codes and promotional offers may be applied to eligible orders. Enter a valid discount code in the designated field at checkout before completing payment. When the code is accepted, the applicable discount will be reflected in the order total before payment is completed.

5.2 Promotion Terms: Each discount code or promotional offer is subject to its stated terms, including any eligibility requirements, excluded products, minimum spend, validity period or usage limits. If a code does not apply as expected, please review the offer terms or contact us before completing payment.

Section 6 - Refunds and Consumer Guarantees

6.1 Australian Consumer Law: Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

6.2 Major Failure: You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

6.3 Minor Failure: You are entitled to have the goods repaired or replaced if they fail to meet consumer guarantees and the failure does not amount to a major failure.

6.4 Transit Damage: If your order is damaged during delivery, please contact us promptly. We will arrange a replacement or refund as appropriate.

6.5 Defective Products, Shipping Damage and Order Errors

For faster assistance, customers are encouraged to contact us within 30 days of delivery if a product arrives damaged, defective, incorrect, incomplete, missing parts or otherwise not as described.

This 30-day product issue support period is an administrative timeframe intended to help us assess and resolve issues promptly. It does not limit, exclude or replace any rights or remedies available under the Australian Consumer Law.

Customers are encouraged to retain the original packaging where reasonably possible, as it may assist with assessment, collection or return transport. However, the absence of original packaging or an original purchase receipt will not, by itself, prevent us from assessing a product issue or providing a remedy required under the Australian Consumer Law.

We may request reasonable proof of purchase, such as an order confirmation, transaction record, receipt number, card or bank statement, or other evidence reasonably demonstrating that the product was purchased from us.

Where a product defect, shipping damage, missing item, incorrect item, incomplete delivery or another issue for which we are responsible is confirmed, we will provide an appropriate remedy and cover the reasonable approved costs associated with that remedy, including return freight or carrier collection where required.

6.6 Returns and Order Cancellations: For details about returns, refunds and order cancellations, please refer to our Return and Refund Policy.

Section 7 - Payment Security

We take reasonable technical, administrative and organisational measures to help protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Our website and checkout use HTTPS/SSL encryption to help protect information transmitted between your browser and our website. Payment information submitted at checkout is processed by the payment service providers made available through our checkout.

Section 8 - Payment Disputes

If you have any questions or concerns about a payment or transaction, please contact us first. We will review the matter and make every reasonable effort to resolve it promptly.